Warranty Information

 

Discount Tractors Warranty

 

As well as your automatic Consumer Guarantee as entitled under Australian Consumer Law, your tractor is backed by a 12 Month, Non-Transferable, Limited, Return to Base or Parts-Only Warranty, whichever is most practical.

 

Parts may be supplied by the Discount Tractors dealership where you purchased your tractor.

 

Making a Warranty claim, involves returning the tractor or the failed component to its original place of dispatch for replacement or repair, again whichever is most practical.

 

You will need to contact the dealer where you purchased your tractor in order to discuss any aspect of your warranty, or to make any claims.

Warranty Registration


Registration for Discount Tractors equipment purchased from an authorized Discount Tractors dealer is handled by the dealer, and requires you to have your Warranty Certificate signed in the event of a claim.
 

Migrating Machine Policy


Communication and access to information on a nationwide basis through the Internet has opened up new doors for consumers, manufacturers, and retailers alike in the area of on-line purchasing and e-commerce. As a global organization, Discount Tractors embraces the opportunity to promote free enterprise, and share information with you, our valued customer, about the products and services our company offers. While we promote free enterprise we also recognize the potential for customer dissatisfaction when access to product is readily available on a nationwide basis, but the product and its support system are designed for regional market conditions.

Discount Tractors wants to make your experience with our equipment a positive one. Keeping this in mind, we want to make our customers aware of situations that may arise when machinery designed for, and marketed in, a specific area of the country finds its way to another.

While it may appear on the surface that a machine available in one area is identical to that machine in another, there often are significant differences. Practical, legal and customer requirements have a direct impact on the development of product offerings and features in different areas of the country. 

 

Dealer access to technical information, unique parts and components, and familiarity with servicing the product may be limited or unavailable for a machine not originally intended for distribution in their market. Customers who purchase migrating equipment can run the risk of increased downtime due to some, or all of these factors, should a repair be needed.

Product warranty is tied to the specific region where a machine was originally marketed, and does not follow the unit if it migrates from one area to another. For example, an authorized Discount Tractors agent in New South Wales can complete warranty repairs on product that was originally marketed within that area.

Some areas may have laws requiring specific product features, while other areas have significantly different requirements. Customers who purchase a migrated machine may be operating a unit that does not meet their local legislated requirements, or that lacks other features designed into products intended for sale in their own areas.

At Discount Tractors, we value our customers' safety and satisfaction. We truly appreciate your business in the past, and will strive to earn it in the future. We also recognize your need to make the correct business decisions for your operation. We intend to provide the right product, in the right place, with the highest level of customer and product support. Your local Discount Tractors dealer is best equipped and anxious to provide you superior levels of support on the products designed for, and marketed in, the area.

 

If you have any questions, please do not hesitate to contact us.